The main components of IT business support:
1. Maintenance and support of hardware: Includes installing, configuring, repairing and upgrading computers, servers, network equipment and other physical devices.
2. software maintenance and support: Covers installation, configuration, upgrades, and support of software, including operating systems, office applications, databases, and specialized programs.
3. Network and connectivity management: Includes network infrastructure setup and support, providing Internet access, installing and configuring network devices, setting up virtual private networks (VPN) and network security.
4. Information Security: Provides protection of information from unauthorized access, including configuration of firewalls, anti-virus software, access control and data encryption systems.
5. Data backup and recovery: Includes setting up and performing regular backups of company data, as well as the ability to restore data in case of failure or loss.
6. Technical support for users: Provides support for end users, answering their questions and solving problems related to the use of computers and software.
7. Monitoring and performance management: Provides tools and technology to monitor and manage the performance of IT systems, detect problems, and optimize performance.
8. Project management and consulting: Provides IT consulting and guidance, assists in the planning and implementation of new technologies, and manages IT projects.
9. Virtualization and Cloud Services: Provides virtual servers, storage and infrastructure in the cloud to improve flexibility and scalability of business processes.
10. Business process automation: Development and implementation of software to automate routine operations and improve the efficiency of business processes.
11. data analytics: Providing tools and analytical solutions for collecting, analyzing and interpreting data in order to make informed decisions and optimize business processes.
12. Project & Change Management: Helping manage IT projects and implement changes to the company's infrastructure, ensuring consistency and minimizing risk.
13. User training and education: Providing training programs and resources to improve computer literacy and effective use of IT tools by employees.
14. Security and compliance audits: Assessing the security level of the company's IT infrastructure and verifying compliance with legislation and security standards.
15. Website and application development and support: Creation, optimization and support of websites, applications and e-commerce.
It is important to note that the specific services and composition of IT support for business will be determined by the individual needs and budget of each company. Therefore, before organizing IT support, it is recommended to conduct a needs analysis and consult with experts in the field.